Select the “Complaint” from the Classification to make a request regards to the HF service, for example, to file for complaint/a petition or to raise an objection. The handling process is as follows.

1. Step 1. Complaint Registered
2. Step 2. The registered content is notified to the HF Responsible Department.
3. Step 3. Review and Processing by HF staff.
4. Step 4. Results notified to the customer via Email.

In principle, complaints are to be processed within five business days from the date of registration.

To be noted, the time required for document supplementation, any delays caused by the customer, or exceptionally acknowledged unavoidable circumstances are excluded from the five-day processing period.