The Search for New Relief Conversion Loan Eligibility Hits 350,000 No

- The HF New Relief Conversion Notice Website records daily 18,000 visitors on average 

- 24/7 counselling service through Chatbot and enhanced Call-Center

- ‘HF Remote Application Help Service’ is also available

The HF New Relief Conversion Loan* Notice website records 350,000 visitors. 

* The loan product that allows loans with floating or mixed interest rates from banks or non-banking financial institutions to be switched to the long-term, fixed rate HF public mortgages

Korea Housing Finance Corporation(HF, CEO Choi Joon Woo) said on Sep 5 that the number of its New Relief Conversion Loan Notice Webpage visitors amounted to around 347,000, which means on average about 18,000 visited the website a day since the launch of the website on August 17 to find out their eligibility for the loan.

In preparation for the loan application open date, HF set a dedicated ARS to process the application requests seamlessly, and rebuffed the counselling staff for the loan. In addition, HF opened “HF Talk”, a 24/7 chatbot service for the loan counselling.

   * AI Counselling service on the Kakaotalk Korea Housing Finance Corporation Channel

Furthermore, for those whose online application is not readily available, HF provides ‘Remote Application Help Service.’. Seniors aged 60 or older and those with hearing disabilities can use the service, by booking a date and time slot for the service on the HF webiste or HF mobile application. On the reserved day, HF staff assists the loan application of the requestors via PC or mobile.

* Internet financial service on the HF website (https://www.hf.go.kr)

** Availability of application help is designated depending on the house price or the end number of the birth year of a borrower. For more information, go to the HF New Relief Conversion Loan Notice website

HF said, “It is possible that some of the floating-rate loan borrowers yet to feel the weight of the heightened rate burden as their interest adjustment period has not arrived. So, it is recommended to check the would-be rate in advance and not to miss the opportunity to switch to the New Relief Conversion loan.” 

He added, ”With the recent surge of the interest in the New Relief Conversion Loans, phishing scam attempts impersonating HF are also on the rise. Therefore, it should be noted that HF does not recommend loans or ask application downloads via phone call.”

In the meantime, the application opens on September 15; where the existing mortgage lenders are the six largest banks* of Korea, the application is fielded at the concerned bank. If the loans are taken from the rest of banks or non-banking financial institutions, HF receives the refinancing application.

* Kb, IBK, NH, Shinhan, Woori, and Hana banks