'HF Talk' service to field questions on public mortgages

- Bogeumjari and Didimdol loan counselling available via ‘KHFC’ channel on the Kakaotalk.

 - Real-time check available on the document submission and loan application processing statue.

Korea Housing Finance Corporation(HF, CEO Choi Joon Woo) announced on 7 June that it launches ‘HF Talk’ service for public mortgage* users, which aims to greatly enhance customer convenience by providing real-time services on the followings; underwriting documents submission, loan processing status check & adjustment of the application information, where necessary, and 24-hour chatbot** counselling, etc.

* Bogeumjari loans and Naejibmaryeon Didimdol loans

** Messenger service where AI fields questions from users

The ‘HF Talk’ service is accessible by adding the ‘KHFC Channel’ on the Kakaotalk. Even before applying for public mortgages, customers can access to the real-time interactive counselling service via Chatbot, anytime they want.  

1. Simple and Easy Document Submission with Photos

Those applied for public mortgages can upload the photos which taken after documents issuance on the “HF Talk”, thereby completing the documents submission, without visiting the HF website or going to its mobile application. 

2. Real-time Loan Application Processing Status Check & Application Information Adjustment

In addition, customers can check the loan application process status and application information on realtime, as well as directly change the application information, if necessary, such as loan amount, maturity, redemption method, and loan origination date, etc. which are then instantly reflected on the underwriting process. 

3. 24-hour Chatbot Counseling Service to Field Questions on Public Mortgages

With the service launch, realtime answers are available on any possible questions related with public mortgages, including income-proof methods and various preferable rate discounts. Accordingly, customers can easily and readily have information they want, without having to call a HF call-center or visiting website to ask questions and check the answers. 

HF CEO Choi commented ”We expect that the ‘HF Talk ’service will greatly enhance the accessibility of non-contact based public mortgages for financial customers. HF will keep working on the policy improvements to better convenience of public mortgage users.”